Shipping Policy

This document provides a clear and professional overview of our logistics operations. Orluxevara is dedicated to maintaining high standards of transparency for our shoppers. To ensure a smooth experience, we follow specific operational timelines and adhere to the regulations of Hong Kong. By utilizing our platform, you agree to the conditions outlined in this policy.

Operational Scope and Service Area

Orluxevara operates exclusively within the Hong Kong region. We do not provide shipping services or accept orders for locations outside this territory. This focus allows us to offer efficient service and ensure full alignment with local commerce standards, including the Sale of Goods Ordinance (Cap. 26) . By concentrating our efforts locally, we maintain a reliable logistics network for all decorative items purchased through our platform.

Delivery Timeline and Fulfillment

We recognize the importance of prompt delivery. Our logistics process is divided into two distinct phases to ensure your order is handled correctly:

1. Order Packaging and Handling: Our team requires exactly 1 business day to prepare your items for transit. This period includes selecting the item from our inventory, performing a quality check, and applying secure packaging.

2. Transit Period: Once the packaging phase is complete, the item is handed over to our local logistics partners. The transit typically takes 1 to 2 business days to reach your specified address.

Total Estimated Timeline: You can expect your delivery within 2 to 3 business daysfrom the moment your order is confirmed.

Shipping Costs and Payment Model

In our commitment to straightforward service, we have removed complex fee structures. Orluxevara provides a simplified approach to shipping:

• No Shipping Charges: We do not apply any shipping fees to orders delivered within Hong Kong. The price displayed on the product page is the final amount.
• No Hidden Fees: We do not add any service charges, handling fees, or surcharges at the point of checkout or delivery.
• Cash on Delivery (COD): We operate solely on a COD basis. This means the full payment is collected at your doorstep upon the arrival of your items. We do not require any upfront electronic payments or deposits.

Order Modifications and Logistics Restrictions

To maintain an efficient delivery schedule, we have established clear rules regarding order changes:

• Cancellations: You may cancel your order at any time as long as the product is still within our facility.
• In-Transit Status: Once the item has been dispatched and is with our logistics providers, the delivery must be completed. We do not allow for cancellations once the transit phase has begun.
• Minimum Order Value: There is no minimum spend required to qualify for our zero-cost shipping service.

Legal Compliance and Support

Our shipping practices are designed to be totally compliant with Google's transparency requirements and Hong Kong's consumer protection laws. We ensure that every shopper is fully informed of the costs and timelines before a purchase is finalized. This adherence to the Sale of Goods Ordinance ensures that your rights as a consumer are respected throughout the fulfillment process.

Our support team is available to answer any questions regarding your delivery status:

• Email: decor@orluxevara.com
• Support Hours: 9:00 AM to 5:00 PM HKT
• Active Days: Monday through Friday

We strive to provide a professional and dependable shipping experience for every resident of Hong Kong.